🛡️ Safe Gaming

kub99's commitment to responsible and
safe gaming

We believe that enjoyable gaming is only possible when it stays within control. kub99 always puts your wellbeing and peace of mind first.

Why is responsible gaming important?

Online gaming is an exciting form of entertainment — but it should never take priority over other responsibilities in life. kub99 is committed to creating a safe, transparent, and responsible environment for players in Bangladesh. Our responsible gaming policy is not just a set of rules — it is an expression of our care for every player.

Responsible gaming means setting a budget within your means, keeping time limits, and treating gaming purely as entertainment — not as a source of income. If you ever feel that your gaming habits are getting out of control, kub99's support team is always here for you.

Our platform has multiple protection tools — deposit limits, time-out, self-exclusion — which you can use at any time. On this page you will find detailed information and all the tools you need for responsible gaming.

21+

Age restriction — for adults only

Opening an account and gaming on kub99 is strictly for those aged 21 or above only. Access to our platform by minors is strictly prohibited. We verify age at registration and may request additional identity documents in any suspicious case.

If there are children or minors in your home, make sure your device is password-protected and keep your account details completely private. Responsible gaming starts from within the home.

Our protection tools

kub99 gives you full control — you can activate any of these tools at any time.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour cooling-off period. This is the most effective way to prevent overspending.

Time-Out Break

Need a short break? Use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 30 days. During this period no bets can be placed and no deposits can be made.

Self-Exclusion

If you need a longer break, choose self-exclusion. Once this option is activated, your account will be fully closed for anywhere from 6 months to 5 years. Even after the period ends, support approval is required to reactivate it.

Gaming History Review

You can view your complete betting history, win and loss statistics, and deposit and withdrawal records at any time. Reviewing your own habits is the first step in responsible gaming.

Reality Check Reminder

A message will appear on screen at set intervals — showing how long you have been playing and how much you have spent so far. This helps you stay aware and take a break at the right time.

24/7 Support

If you have any issues or concerns, our Bengali support team is always ready. Contact us via live chat or email — we will assist you without judgment and with complete confidentiality.

Warning signs of problem gaming

If any of the following apply to you or someone close to you, it is important to seek help. Knowing your own limits is part of responsible gaming.

🔴 Financial warning signs

  • Placing larger bets to recover losses
  • Playing with money meant for bills or daily expenses
  • Continuing to play by borrowing money or selling assets
  • Lying to family about gaming spending

🟠 Behavioural warning signs

  • Being unable to stop playing or failing to stop even when wanting to
  • Spending more time gaming and less time with family and friends
  • Being unable to focus on work or studies
  • Feeling restless or irritable when unable to play

How to get help

01

Assess yourself

First, ask yourself honestly — is gaming having a negative impact on your life? Go through the warning signs above. Being honest with yourself is the first step toward a solution.

02

Contact kub99 support

Reach us via our 24/7 live chat or by email ([email protected]). The responsible gaming team will help you set up the right protection tools with complete confidentiality.

03

Set appropriate limits

Choose deposit limits, a time-out, or self-exclusion based on your current situation. There is no shame in making this decision — it is the smart thing to do.

04

Rest and come back when you are ready

After a time-out or self-exclusion, when you feel you can play in a controlled way again, speak with our support team to review the situation together.

Contact Support

Our Bengali support team is with you seven days a week, twenty-four hours a day. Feel free to reach out with any question or if you need help with responsible gaming.

[email protected]

24/7 Live Chat — from any page on the site

All communications are completely confidential and non-judgmental.

Tips for healthy gaming habits

  • Set a clear budget before you start playing — and stick to that limit. Never bet money you cannot afford to lose.
  • Treat gaming as entertainment, not as a way to earn money. Winning is not guaranteed in casino games — always keep that in mind.
  • Take regular breaks. Playing for long stretches without a break reduces your judgment and leads to greater spending.
  • Avoid gaming when drinking or under stress. It becomes harder to make good decisions in those states.
  • Spend time with family and friends. Healthy social relationships are the strongest protection against gaming addiction.
  • Do not try to chase your losses. Be careful of the thought "if I play a little more I will get it back."

Responsible gaming FAQ

After logging into your account, go to "Account Settings" or the "Responsible Gaming" section. There you will find options to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a 24-hour cooling-off period. If you need any help, contact us via live chat.

A time-out is a short-term break — your account is temporarily suspended for anywhere from 24 hours up to a maximum of 30 days. Self-exclusion is a long-term measure — from a minimum of 6 months up to 5 years. Once self-exclusion is active, your account cannot be reopened before the period ends, and even after it ends, approval from the support team is required.

Your balance remains completely safe while self-exclusion is active. You can contact the support team to request a withdrawal. Our minimum withdrawal amount is ৳1,000 and processing is generally completed within 1 hour.

We are committed to protecting privacy and do not share account information with third parties. However, if you are concerned, email us at [email protected] — we can offer guidance and appropriate assistance on responsible gaming matters. In addition, setting device and internet usage rules at the household level is the most effective approach.

No. Only those aged 21 or above may open an account and play on kub99. Age is verified at registration and a copy of an identity document may be requested if needed. If any user registers with false information, their account will be closed immediately.

You can set a reality check interval in your account settings — for example, once every 30 minutes, 1 hour, or 2 hours. At each set interval, a message will appear on screen showing a summary of your total playing time and spending so far. From there you can decide whether to continue playing or stop.

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